Privacy policy

SilvaHost (“we”, “our”, “us”) operates silvahost.net and provides KVM VPS hosting services. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website or purchase our services.

1. Data Controller

SilvaHost operates silvahost.net and provides KVM VPS hosting services with infrastructure hosted exclusively in EU datacenters. SilvaHost is the data controller responsible for your personal data. For all data protection matters, contact us at privacy@silvahost.net.

2. Information We Collect

  • Account information — name, email address, and billing address provided during registration or checkout.
  • Payment information — securely processed by Shopify Payments and/or PayPal. We do not store raw card numbers or full payment credentials.
  • Service configuration — your OS choice, selected VPS plan, and deployment preferences.
  • Technical data — IP address, browser type, referring URL, pages visited, and access timestamps collected automatically.
  • Support communications — emails and support tickets you send to our team.

3. How We Use Your Data

  • To provision, manage, and deliver your VPS services.
  • To process payments through Shopify Payments or PayPal.
  • To send service-related communications (invoices, maintenance alerts, security notices).
  • To respond to support requests and resolve technical issues.
  • To comply with applicable legal obligations (tax, accounting, law enforcement requests).
  • To improve our services using aggregated, anonymised analytics.

4. Legal Basis for Processing (GDPR)

  • Contract performance — processing necessary to deliver the VPS service you purchased.
  • Legal obligation — processing required by EU or member-state law (e.g. VAT records).
  • Legitimate interests — fraud prevention, network security, and service improvement.
  • Consent — optional marketing emails and analytics cookies, which you may withdraw at any time.

5. Third-Party Processors

Processor Purpose Location
Shopify Inc. E-commerce platform, payment processing, order management USA / EU
PayPal Holdings, Inc. Alternative payment processing USA / EU
Hetzner Online GmbH Server infrastructure — Frankfurt datacenter Germany (EU)
Cloudflare, Inc. DDoS protection, CDN, DNS USA / EU

Each processor is contractually bound to protect your data. Shopify's Privacy Policy: shopify.com/legal/privacy. PayPal's Privacy Policy: paypal.com/us/legalhub/privacy-full.

6. Data Retention

We retain your personal data for as long as your account is active. After account closure or termination, we retain data for up to 3 years for legal and accounting obligations, then securely delete it.

7. Your Rights Under GDPR

If you are in the European Economic Area (EEA), you have the following rights:

  • Access — request a copy of your personal data.
  • Rectification — correct inaccurate or incomplete data.
  • Erasure — request deletion of your data (“right to be forgotten”).
  • Restriction — limit how we process your data.
  • Portability — receive your data in a structured, machine-readable format.
  • Objection — object to processing based on legitimate interests.
  • Withdraw consent — at any time, for consent-based processing.

To exercise any right, email privacy@silvahost.net. We will respond within 30 days. You also have the right to lodge a complaint with your national data protection authority.

8. Cookies

We use the following types of cookies:

  • Essential cookies — required for checkout, cart, and session management (Shopify-managed). Cannot be disabled.
  • Analytics cookies — optional, used to understand website traffic. You can opt out via your browser settings or our cookie banner.

9. Data Security

We implement industry-standard security measures including TLS/SSL encryption in transit, access controls, and regular security audits. Payment data is handled exclusively by PCI-DSS-compliant processors (Shopify, PayPal).

10. International Data Transfers

Your data is processed and stored within the European Union via our EU datacenter infrastructure. We work with EU-based infrastructure providers including Hetzner Online GmbH (Frankfurt, Germany) to ensure your data remains within EU jurisdiction wherever possible.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email to registered customers or by a prominent notice on our website at least 14 days before taking effect.

12. Contact Us

For privacy-related questions or to exercise your rights: